Returns & Refund Policy

Costerbox follows a transparent yet strict return and refund policy aligned with the nature of handmade products.

Non-Returnable Products

• Customized or made-to-order products.
• Personalized items or artisan-crafted goods.

Eligible Scenarios for Refund or Replacement

Refunds or replacements are considered only in the following cases:

• Product received is damaged during transit.
• Incorrect product delivered.

Customers must notify us within 48 hours of delivery with supporting photos or videos.

Refund Processing

• Approved refunds are processed to the original payment method used during purchase.
• Refund timelines typically range from 7–10 working days, depending on banking partners.