Got questions? We've got answers. If you don't find what you're looking for, feel free to reach out at contact@costerbox.in.
Every Costerbox product is handcrafted by skilled artisans from Rajasthan using traditional folk and tribal art techniques. Each piece is unique, celebrating India's rich craft heritage.
Standard delivery takes 5–7 business days within India. For international orders, please allow 10–15 business days. Custom orders may require additional time depending on complexity.
Yes! Most of our products can be customised. You can choose sizes, add tassels, or request bespoke designs. Customisation requires a 70% advance payment, with the balance due on completion.
We accept returns within 7 days of delivery for non-customised products in unused condition. Customised products cannot be returned unless defective. Please refer to our Refund Policy page for more details.
Once your order is shipped, you will receive a tracking number via email. You can also view your order status by visiting the 'Track Your Order' section in your account.
Yes, we ship internationally! International shipping rates and delivery timelines vary by destination. Please check our International Orders Policy page for more details.
You can reach us at contact@costerbox.in or via WhatsApp at +91 63775 15507. We typically respond within 24 business hours.
We accept all major credit/debit cards, UPI, net banking, and digital wallets via our secure payment gateway.
We make every effort to display product colours accurately. However, due to variations in screen settings and the handcrafted nature of our products, slight colour differences may occur.
Care instructions vary by product. Generally, we recommend gentle hand washing with mild detergent and air drying. Specific care instructions are provided on each product page.